Chief Operating Officer
Ms. Barrera is the Chief Operating Officer for CPM. She has over 20 years of experience in management and consulting. Ms. Barrera specializes in change management, organizational development, business management, and process efficiency. Throughout her career, Ms. Barrera served as Administrator and head consultant for Komie Kare, Inc. She has worked in executive human resources and administration roles. She served as a key member of a team of professionals at CHS that managed the privatization of child welfare services in the State of Florida. Over the past eight years, Ms. Barrera has concentrated in Multifamily Real Estate Management and Development. Her diverse executive management experience has shaped her focus on leadership, ensuring best practices in all areas she manages. She believes in taking a pragmatic approach to achieve idealistic goals.
Ms. Barrera has been responsible for the overall strategy, management, and profitability of a portfolio of over 7,000 multifamily units.
Ms. Barrera participates in administering the support services of CPM with a team of regional managers and on-site personnel, which includes fiscal accountability, revenue growth, physical asset management, regulatory compliance, resident support programing, and the implementation of marketing and training programs.
Ms. Barrera has managed a team that has exceeded expectations in all phases of property management including new development and acquisitions, revenue management, operations, marketing, and training. Some highlights are 97% average occupancy for major metropolitan areas, and over 7% revenue growth, and 11% NOI annual growth from2011-2014.
Ms. Barrera graduated with a Bachelor of Science in Health Care Administration with honors from Barry University and is a member of the South East Florida Apartment Association and the National Apartment Association.
Ms. Acevedo is the Operations Coordinator for CPM. She is responsible for assisting the COO, the regional management team, and the onsite team members with daily operations. A focal responsibility of Ms. Acevedo’s includes serving as the Help Desk/System Administrator for all property software operation such as Yardi, Onesite, and OpsTechnology. Ms. Acevedo is extremely organized, efficient, and highly motivated. She has played a critical role in enhancing the functionality of the property management software and constantly strives to improve efficiency. In addition to her accomplishments with the property management software, Ms. Acevedo has also implemented new operational procedures to increase productivity and organization thus optimizing profitability.
Ms. Acevedo has 14 years of experience in conventional and tax credit property management including: lease ups, rehabilitation and repositioning of assets throughout Orlando, Fort Myers, New Orleans, and South Florida. During that time, several highlights were her ability to increase revenue, reduce vacancy loss, and increase occupancy from 86% to a consistent 99% while employed at a 400+ unit property.
Ms. Crook is Corporate Controller for CPM. She has 30 years of financial and accounting experience.
Ms. Crook is a seasoned financial executive combining both financial and accounting disciplines. In each position, she has increased productivity, efficiencies, and profitability. Ms. Crook employs a detailed, operationally astute, can do management approach to improve performance and cash flow. She utilizes analytical skills to identify deficiencies, both operationally as well as across departmental barriers, and provide team solutions.
Ms. Crook has commercial and residential property management as well as construction and accounting experience. Ms. Crook understands the needs of a well maintained property not only from a customer service perspective, but also from an investment point of view.
Prior to joining CPM, Ms. Crook worked as the controller of Kislak. The Kislak team managed 3,000 units and bought and rehabilitated older properties.
Prior to Kislak, Ms. Crook was VP of Finance at Newport Property Ventures. It was privately held company with over 5,000 units.
Ms. Crook is pleased to serve as a leader for the outstanding CPM team whose attitude is what sets them apart from most competitors and shows throughout the portfolio.
Ms. Crook holds a bachelor’s from Tulane University, an MBA from FIU and is a licensed CPA for nearly 30 years.
Vice President of Finance
Mr. Feldman is the Vice President of Finance for CPM. Mr. Feldman is primarily responsible for managing capital transactions on the firm’s existing portfolio which includes debt refinancing and restructuring, partnership acquisitions and dispositions, and other special financial situations as they relate to the LIHTC program. He has over twelve years of experience in real estate finance and acquisitions, the majority of which has been concentrated in the multifamily space.
Prior to joining CPM, Mr. Feldman was a Vice President for Crescent Heights, one of the nation’s leading multifamily developers achieving over $8 billion in gross revenues since its inception. While at Crescent Heights, he managed the successful homeownership conversion of two high-rise multifamily towers in Dallas, TX totaling in excess of 600 units and $135 million in sales. Mr. Feldman holds a degree in Finance with High Honors from the McCombs School of Business at the University of Texas at Austin.
MIRIAM TORRES SHRM-CP, PHR
Human Resources Director
Ms. Torres is the Human Resource Director for CPM. She joined CPM in 2014 with 20 plus years of HR leadership. Ms. Torres has built a solid human resources career in the hospitality and service industries. Her expertise includes domestic and global HR programs including, but not limited, to recognition, employee relations, employment law, union contract negotiations, recruiting, executive coaching, HR systems implementation, benefits, and compensation. Ms. Torres has grown CPM’s human resources from 30 team members to over 100 in less than a year, while designing and implementing recruitment programs and enhancing HR technology.
Ms. Torres is a progressive, forward thinking, and results driven HR Executive who has been responsible for as many as 15,000 employees in companies with revenue in the billions. Ms. Torres has led companies through start-ups, survival, turnaround, and growth modes.
Among her significant previous positions, Ms. Torres served as Human Resources Director at casinos, cruise lines, and resorts. Ms. Torres holds a bachelor’s degree from Interamerican University and master’s degree from the University of Miami.
Ms. Nisbeth is the Compliance Specialist for CPM. She has over 6 years experience in property management including affordable LIHTC, and multifamily bond. Ms. Nisbeth has served in various positions ranging from leasing agent, compliance manager, senior assistant manager, and has grown to compliance specialist.
She oversees over 2,000 tax credit units in the state of Florida. Her responsibilities include file review for initial certifications and recertifications; utility allowance preparations; review and submittal of monthly program reports to FHFC; updates of rent and income limits; assistance with lease ups, review and submission of bond reports; preparation for state audits including file reviews, physical inspections, tenant services, ledger reviews; and responses to state and county audits.
Ms. Nisbeth has attended Devry University in Miami, Florida and is currently preparing to complete the requirements to gain her Housing Credit Certified Professional certification.
Facilities Management Director
Mr. Larios is the Facilities Management Director for CPM. He is an instrumental member of the CPM team, and oversees all CPM physical assets as well as the maintenance personnel in day-to-day duties. Mr. Larios began in the multifamily housing field in 1983 when he worked at a 420 unit community in Houston, Texas. From there, he rose to Maintenance Supervisor of three affordable housing properties in New Orleans. Throughout his career, he has held several managerial positions where he implemented procedures to improve the performance of his maintenance team.
During Mr. Larios’ time at CPM, he has implemented systems to control inventory, prepare maintenance budgets, enhance preventative maintenance, and decrease external vendor usage, which have yielded enhanced NOI for the communities managed. Additionally, Mr. Larios oversees all the capital work, including the preparation of the scope of work, contractors’ reviews, and hiring and supervising the vendors through the completion of the projects.
Mr. Larios holds a Bachelor of Science in Mechanical Engineering and Associate of Arts in Business. He is also certified in A/C and refrigeration, electrical, plumbing, and appliance repair. In addition, Mr. Larios has held his Florida State Contractor License - HVAC since 1995.
Director of Training
Mr. Forman is the Director of Training for CPM. He has extensive experience in training, performance analysis, instructional design, coaching/mentoring, and providing strategic leadership for talent development.
During Mr. Forman‘s time at CPM, he coordinated and supported training for key software transitions throughout the company, highlighted by the adoption of RealPage's OneSite, OpsTechnology, and LeaseStar products. Additionally, maintenance trainings have been implemented for relevant team members to receive their Certified Pool Operator distinctions as well as hands on courses for HVAC and appliance repair.
Mr. Forman spearheaded the implementation of a secret shopper program to provide emphasis on increased customer service. Since the implementation of the program, secret shopper scores have increased by 17% across the diverse portfolio. One key training tool Mr. Forman utilizes is CPM’s powerful online Learning Management System that delivers self-paced, online courses specifically designed for the multifamily housing industry. Mr. Forman administers the system, and employs analytical data from it to identify organizational learning gaps, and design programs to increase team member knowledge and performance.
Mr. Forman holds a Master of Arts in Teaching and Learning, with an emphasis in Instructional Technology, from Nova Southeastern University, and is an active member of the Association of Talent Development, South Florida Chapter.
Mr. Burse is a Regional Director for CPM. He has 15 years of experience in the affordable and multifamily housing industry as a Property Accountant, Property Manager, and Regional Property Supervisor. Prior to joining CPM, Mr. Burse worked for well-recognized companies such as The Cornerstone Group, Preservation Housing Management, and Pinnacle AMS, where he demonstrated the ability to lead teams through the processes of new lease ups and the redevelopment of distressed assets. Currently, Mr. Burse oversees CPM’s Southeast Florida Region that includes nine individual, mixed-use, and multi layered assets - four of which are nationally recognized, transit-oriented communities.
Mr. Burse has completed advanced studies in Management at Strayer University, and holds a Bachelor of Science degree in Accounting from Florida Memorial University as well as being a Certified Occupancy Specialist. Mr. Burse also serves the community by being a board member of several local non-profit organizations, including the very active Brownsville Civic Association. Moreover, Mr. Burse maintains a productive working relationship with local law enforcement, and elected officials in both Miami-Dade County and the City of Miami.
Ms. Conway is a Regional Director for CPM. She has 15 years experience in property management including affordable LIHTC, HUD project-based housing, rural development, and conventional assets. In addition, Mrs. Conway is a Housing Credit Certified Professional.
Ms. Conway started as a Property Manager at Century 21 while going to school at New Mexico State University. She graduated with a bachelor’s degree in business in 2001. Additionally, she obtained her New Mexico Real Estate License.
With a passion for the business, she continued in the multifamily industry and was offered a Regional Property Management Position with JL Gray. In 2010, Ms. Conway and her family were relocated to Florida, where she became the Regional Property Manager for CPM’s portfolio in the Panhandle. Since that time, Ms. Conway has expanded her portfolio to Northeast Florida.
Ms. Conway has sat on the Board of Realtors, The Housing Summit Board, and has been active in the Emerald Coast Apartment Association.
Contact us today to learn more:
8004 NW 154TH STREET, STE 457 MIAMI LAKES, FL, 33016